Docs/Admin panel/Orders

Orders

The Orders page is the live queue: every order from every source — the client dashboard, the API, drip-feed and your own mass orders — with its status, its provider response and the actions you can take on it. This guide follows the live admin at smmpanelz.com/go-admin/orders.

Reading the screenshots. Blue boxes mark a data value, blue numbered badges mark the thing you click, and grey patches mean the data is blurred. In this guide that includes client names, order links, service names and every provider detail — those are hidden on purpose, so what you see is the structure, not someone's order.

Page anatomy

Four bands, top to bottom: the status tabs, the toolbar (Export, search, field selector), the filter row, and the order table with its per-row Actions button.

#	Element	What it does
1	Status tabs	Switches the list between order states. See Status tabs.
2	Export	Downloads the current selection as a file — it exports what the filters are showing, so filter first.
3	Search	Looks up a single order.
4	Search field	Chooses what the search matches: Order ID, Link, Username, Service and the other order fields.
5	Provider filter	Shows only orders that went to one provider. See Filters.
6	Clear filters	Resets every filter at once and returns to the default list.
7	Actions	The per-order menu. Its contents change with the order's status — see Row actions.

Status tabs

The tabs are the fastest way to answer "what needs me right now?". Each one filters the list and the address bar reflects it, so a filtered view can be bookmarked or shared.

The Completed tab selected, showing only completed orders — **A tab is a filter** (1). Pick **Completed** and the list shows only completed orders; **Clear filters** (2) takes you back.

Tab	What it contains
All	Every order, newest first — the default view.
Awaiting	Accepted but not yet sent to a provider.
Pending	Sent to a provider, waiting for it to start.
In progress	The provider is delivering.
Completed	Finished. This is where refunds, partials and start-count fixes live.
Partial	Delivered less than ordered.
Canceled	Canceled, with or without a refund.
Processing	Being handled by the panel.
Fail	The provider refused or errored. Pair this with the Fail reason filter.

Column reference

Column	Meaning
ID	The order number. Quote it in every conversation about the order — it is what the client sees too.
User	The client who ordered. A small label next to the name shows the source, for example Drip-feed.
Charge	What the order costs the client.
Link	The target the client submitted — the profile, post or video the service works on.
Start count	The count the service started from, used to calculate delivery.
Quantity	How much was ordered.
Service	The service ordered, shown as its ID plus its name.
Status	Current state — the same words as the tabs.
Remains	How much is still undelivered. A large Remains on a completed order is what a partial is.
Created	When the client placed the order.
Mode	Auto for a normal order; other modes come from drip-feed and manual handling.
Actions	The per-order menu.

Search

Searching by Order ID is exact and instant, and it is the only search you should use when a client quotes a number.

Choose the field. Order ID when you have the number; Username when you only have the client; Link when you are hunting for every order on one target.
Type and submit with the magnifier or Enter.
Still nothing? Check the status tab and the date filter first — a search only looks inside what the filters are showing.

Searching by Link is the fastest way to answer "why did this account lose followers?" — you see every order that ever touched that target.

Filters

The filter row narrows the list by everything that matters operationally. Clear filters at the end resets the lot.

Filter	What it does
Created	Date range: All Time, Last 30 Days, Last 90 Days, Last year. Start here when a report "looks empty".
Provider	Only orders sent to one provider — pick from your provider list. Use it when a provider is slow or down.
Service	Only orders for one service, with the number of orders next to each.
Mode	Auto or Manual.
Profit	A numeric range — filters on your margin, so it answers "which orders lost money?".
Charge	A numeric range on the order value.
Quantity	A numeric range on the ordered amount.
Source	Where the order came from: Dripfeed, API, Mass, Refiller.
Fail reason	Why orders failed, with a count each — for example Not enough provider balance, Invalid provider API key, Quantity below minimum allowed, Quantity exceeds maximum…. This is the single most useful filter when something breaks at scale.
Clear filters	Removes every filter, including the status tab.

A large Fail reason count with one reason means the problem is on the provider side, not with the client. Check that provider's balance and API key before you answer any tickets.

Row actions

The Actions menu is not the same everywhere — it offers the transitions that make sense for the order's current status. Two states matter most.

On a pending order — move it along

Actions menu on a pending order showing Processing, In progress and Completed — **Pending order.** The menu offers the status moves: **Processing**, **In progress**, **Completed**.

On a completed order — fix the outcome

Actions menu on a completed order showing Details, Recatch status, Set start count, Set partial, Set Order Status and Cancel and refund — **Completed order.** A different menu: the tools you need after delivery.

Action	When you use it
Details	Opens the order's own view, including the provider's raw answer. See Order details.
Recatch status	Asks the provider again and refreshes the status. Use it when an order looks stuck but the provider says it is done.
Set start count	Corrects the starting count so delivery is calculated from the right number.
Set partial	Marks the order as partly delivered — the honest way to close an order the provider under-delivered.
Set Order Status	Sets any status by hand. This is your override; use it deliberately, because the client sees the result.
Cancel and refund	Stops the order and returns the money to the client's balance.
Processing / In progress / Completed	The status moves offered on a pending order, in the order an order normally goes through them.

Cancel and refund moves real money. The client's balance goes up by the order value — check the Remains column first, because refunding an order that was partly delivered overpays the client.

Order details

Actions → Details opens the order's own view. It is the page to open when a provider's answer does not match what you see in the list.

Field	What it tells you
Information from the provider	The raw answer the provider sent back for this order — charge, start count, status, remains, currency. If a status looks wrong in the list, this is the source of truth.
API Order ID	The order's number at the provider. Give this to the provider's support, not to your client.
Provider	Which provider is delivering the order.
Last update	When the panel last heard from the provider.

There is no order page reachable by clicking the row — the only way in is Actions → Details. The ID in the list is text, not a link.

On a phone

The status tabs and the filter row scroll sideways, and the table keeps its own horizontal scroll, so the page itself never breaks.

Troubleshooting

An order is stuck on Pending

Open Actions → Details and read Information from the provider — the raw status there beats the list.
Use Recatch status to ask the provider again.
Still pending after that? Filter by Provider and check whether all of that provider's orders are stuck — if they are, the problem is the provider, not the order.

A wave of orders failed

Open the Fail tab and read the Fail reason filter counts.
Not enough provider balance → top up that provider.
Invalid provider API key → the key changed or was revoked; fix it in the provider's settings.
Quantity below minimum / exceeds maximum → the service's limits changed at the provider.

The client says the order was never delivered

Check Remains: zero means the provider reported full delivery.
Open Details and compare the provider's start count with the client's own count — a mismatch usually means the client lost followers from somewhere else.
If the provider genuinely under-delivered, close it honestly with Set partial, or refund with Cancel and refund.

An order is missing from the list

Reset the status tab to All.
Check the Created filter — a date range is the second most common reason a row disappears.
Search by Order ID.
Remember the list is paginated: newest orders are on page 1.

Export does not contain what you expect

Export follows the filters: set the status tab, date range and any other filter first, then export.
Use Clear filters before exporting when you want everything.